Using Our Tracking Portal

Welcome to the After Dark Graphix UK Order Tracking Knowledge Hub!


Here, you'll find everything you need to easily and efficiently track the progress of your custom print order.


We understand the anticipation of receiving your custom products, and we've partnered with Track17 to provide a seamless and comprehensive tracking experience.



Powered by Track17: Seamless Integration with All Our Couriers


We leverage the power of Track17, a leading global package tracking platform, to provide you with real-time updates on your order's journey. This system automatically connects to all the major courier services we utilize, including (but not limited to):

  • Royal Mail
  • DPD
  • UPS
  • DHL
  • Parcelforce

This integration means you don't need to juggle multiple tracking numbers or visit different courier websites. Everything is centralized in one convenient location.

How to Track Your Order:

There are two primary ways to access your order tracking information:


Method 1: Via Your Order Confirmation Email

  1. Locate Your Order Confirmation Email: Check your inbox for the email you received after placing your order with After Dark Graphix UK. The sender will be [Your Company Email Address - e.g., orders@afterdarkgraphix.co.uk].
  2. Find Your Tracking Number: Within the email, you will find your unique tracking number. This is typically a long alphanumeric code.
  3. Click the Tracking Link: The email will also contain a direct link to Track17. Clicking this link will automatically redirect you to the Track17 platform with your tracking number pre-filled. Note: In some cases, the link might require you to manually enter your tracking number.
  4. View Your Tracking Information: On the Track17 page, you'll see a detailed timeline of your order's progress, including the current location, estimated delivery date, and any relevant updates.

Method 2: Via Our Website

  1. Visit the After Dark Graphix UK Website: Go To  www.afterdarkgraphix.uk.
  2. Navigate to "My Account" or "Order Tracking": Look for a link in the header or footer of the website labeled "My Account" (if you created an account during checkout) or "Order Tracking."
  3. Enter Your Order Number and/or Email Address: You will likely be asked to enter your order number and/or the email address you used to place the order. This helps us verify your identity and retrieve your order information.
  4. View Your Tracking Information: Once your order is located, you will see a section dedicated to tracking your package, powered by Track17. Here you will see the same detailed timeline and information as on the Track17 website.

Understanding Your Tracking Information:

  • "In Transit": Your package is currently moving through the courier's network.
  • "Out for Delivery": Your package is with the delivery driver and is expected to be delivered soon.
  • "Delivered": Your package has been successfully delivered to the specified address.
  • "Attempted Delivery": The courier attempted to deliver your package but was unsuccessful. This could be due to various reasons, such as no one being home, an incorrect address, or access issues. Check the tracking details for more information and instructions on how to reschedule delivery.
  • "Held at Customs": Your package may be held at customs for inspection or due to outstanding duties or taxes. Contact the courier or your local customs office for more information.
  • "Exception": An unexpected event has occurred that may delay your delivery. Contact the courier or After Dark Graphix UK customer support for assistance.

Troubleshooting Tips:

  • Tracking Number Not Working?
    • Double-check that you have entered the tracking number correctly. Typos are common!
    • Allow 24-48 hours for the tracking information to become available after receiving your order confirmation. It takes time for the courier to scan the package into their system.
    • If the tracking number still doesn't work after 48 hours, contact our customer support team.
  • No Updates for Several Days?
    • This is sometimes normal, especially for international shipments. Packages may be in transit between facilities with no updates provided.
    • If there are no updates for an extended period (e.g., more than a week), contact our customer support team so we can investigate.
  • Delivery Issues?
    • Contact the courier directly for the fastest resolution. They can provide the most up-to-date information on your package's whereabouts.
    • If you are unable to resolve the issue with the courier, contact our customer support team for assistance.

Contacting Customer Support:

If you have any questions or encounter any issues with order tracking, please don't hesitate to contact our friendly customer support team:

We're here to help!


Key Takeaways:

  • We use Track17 for seamless tracking with all our couriers.
  • Find your tracking number in your order confirmation email.
  • Click the tracking link in your email to view your order's progress.
  • Tracking Portal - https://afterdarkgraphix/track
  • Contact our customer support team if you have any questions.

We appreciate your business and look forward to delivering your custom-printed products!

After Dark Graphix UK

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